DELIVERY AND SHIPPING

SHIPPING 

Since we want to be kind to Mama Earth, we encourage you to order consciously.

Shipping cost is based on delivery country and weight. The cost is specified in the check out.

RETURNS

No worries, it’s free for you. We want you to be nothing but happy with your Koyia Forest Oil. If you by any chance do not like your product, you are welcome to return an unopened item within 14 days from the receive date. Of course, you are expected to keep the item in the same good condition as when you received it. Please send us an email to hello@koyia.se with your order number and reason. We will pay for the shipping cost and give you return instructions. As soon as we've received the product you'll get your payment back to your account.

ORDERING & AVAILABILITY

Once we have received your order you will receive an automatic email confirming your order. Please note that the confirmation e-mail is only an acknowledgement that we have received your order and not an acceptance of your order. The transaction will occur when we are approving your purchase. Once the order has been processed you will receive a shipping confirmation email. Koyia does not guarantee that all items included on the site are in stock at the time of your order. In the event that an item is unavailable or delayed you will be contacted shortly by email. If this happens, you have the option to cancel the order. 

UNCLAIMED PACKAGES

Unclaimed packages will be subject to an unclaimed parcel fee of 149 SEK. The fee corresponds to the cost of administration, the return of goods and any additional handling. Payment term is 30 days net. The penalty fee for late payment is 60 SEK plus default interest and potential debt collection costs. Should you change your mind and want to cancel your purchase after the parcel has been dispatched from our premises, you have to claim your parcel at your designated delivery point and send it back to us. Should the parcel not be claimed, it will automatically be registered as unclaimed and will be debited as such.

PRODUCT QUALITY CLAIMS

Should there be any damages or loss of item on route to the customer, Koyia is held responsible. If this has happened, it is the customer’s responsibility to inform Koyia within 14 days. Should there be any damages or loss of the item during a return to Koyia, the customer is liable.

Koyia will of course pay for the shipping for any incorrect deliveries and any product quality claims, but for us to be able to do so, you will personally need to email hello@koyia.se and state what it is regarding, nature of the claim, and the order number. Koyia will come back to you with a return note and give you the needed instructions. Important! When you return the item in the post, you also have to include a note stating that this is a product quality claim and the order number so we have a chance to match the cases.

Please note! When we receive a product quality claim, we carry out an investigation and we inspect the item. Your views as a customer are very valuable to us, so we do ask you to contact us directly with your views or concerns.